Online Training and Learning

Situation

A pharmaceutical company needed to educate and train their Regional Sales Service (RSS) personnel (part of professional services). This education was required as part of their initial orientation and continued on throughout their career.

Situation

Continual and ongoing training within the professional services departments at a pharmaceutical company

Challenge

Make sure that newly hired RSSs took their training, passed their tests, and continued to do so when notified of more course work.

Challenge

Different types of employees' had different curriculums

Managers had to keep track of the reps that report to them, in a hierarchal way

New material all the time

Different employees had different levels of material

Not all tests were objective

Needs

A secure, online educational portal was needed to host and present content, assess knowledge and performance RSSs, and notify participants when new content was available. The system also had to notify their regional manager(s) regarding the individual RSS's participation and performance.

Needs

System had to house volumes of programs

System had to assign groups of programs (curriculum) to each individual employee

System had to update proper supervisors of reps activity

System had to apply and score objective tests, and triage subject tests to correct grader

System had to provide reports and certification status

Solution

Blue Grotto built a custom learning platform capable of meeting all their needs. We even included competitive games on the site to encourage engagement and enhance learning which made for a more enjoyable experience. This was a custom built learning system, and we are equally qualified and capable of implementing this process in a more standard LMS system, including Moodle based platforms.